Return & Refund Policy
Return & Refund Policy
At Car Lift Master, customer satisfaction is our priority. If your lift or equipment arrives damaged, defective, or not as described, we are here to help.
Return Eligibility
Returns are accepted within 30 days of delivery for unused, uninstalled items in their original packaging. Products that have been installed, used, or damaged due to improper handling are not eligible.
Damaged or Defective Orders
If your order arrives with visible damage, please:
- Note the damage on the delivery receipt
- Take clear photos of the damage
- Contact us within 48 hours of delivery
Email: Contact@carliftmaster.com Phone: +1 (201) 379-3355
Non-Returnable Items
- ✔ Installed or used equipment
- ✔ Custom or special-order products
- ✔ Items missing original packaging or components
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds are issued within 5–7 business days to your original payment method.
Return Shipping Costs
The customer is responsible for return freight costs unless the item arrived damaged or defective. Freight equipment such as 2-post or 4-post lifts may incur higher return fees due to their size and weight.
Need help? Call us at +1 (201) 379-3355
